Shipping policy

Shipping Method

  • You or Wavebyte’s system will ship orders on your behalf when a customer places an order in your store and you sync it via their Shopify integration.

  • Shipping carriers and exact timelines aren’t published publicly on their policy page — but in practice, local delivery within the GCC (UAE, KSA, etc.) is generally faster than typical international dropshipping because they use regional warehouses and logistics partners.

📍 What to Include in Your Store’s Shipping Policy

For your own store’s shipping policy page (so customers know what to expect), you can use something like:

🕒 Order Processing

  • Orders are usually processed within 24–72 hours after payment is confirmed.

  • Processing includes order verification, inventory check, and dispatch.

🚚 Shipping Times

  • Domestic (within UAE/GCC): typically 2–7 business days depending on location and courier.

  • International (outside GCC): shipping time varies by destination, customs, and courier — allow 10–20+ business days or longer if there are logistics delays.
    (You should get more precise estimates from Wavebyte or their app)

💰 Shipping Costs

  • Shipping fees can be:

    • Free for certain orders (e.g., promotions).

    • Flat fee or calculated at checkout based on weight/destination.

    • You decide how to apply shipping fees in your store (e.g., free over a spend threshold).

📍 Tracking

  • You should provide customers with a tracking number once the order is shipped — this typically comes from Wavebyte’s fulfillment/warehouse system after dispatch.

🛃 Customs, Taxes & Duties

  • For international customers, any duties, taxes, or import fees are usually the customer’s responsibility (typical for dropshipping).

  • You should state this clearly to avoid unexpected customer disputes.

🚫 Shipping Restrictions

  • Some regions or countries may have shipping restrictions or longer delivery times; list those if applicable.

  • State that delivery estimates may be affected by holidays, customs clearance, and courier performance.

🔁 Returns & Issues

Wavebyte’s official Refund & Replacement Policy (for sellers/vendors) outlines how returns and damages are handled — important for your own store policy too:

📌 Key points to include:

  • If a product arrives defective, broken, or incorrect, the customer must report it within 24–48 hours of delivery with evidence (typically video/photos).

  • Customers can choose to return the product to Wavebyte’s warehouse in Dubai or have a courier pickup arranged.

  • Wavebyte does not offer refunds in most cases — only replacements (your store policy may decide how you handle refunds).

  • “Change of mind” returns (no defect) are not generally supported by Wavebyte — your store policy may allow them if you choose, but you would be responsible for any costs.

🧠 What to Put in Your Store’s Official Shipping Page

Here’s a complete template you can paste into your store with minimal edits:

Shipping Policy (for Customers)

Order Processing:
All orders are processed within 1–3 business days after payment confirmation.

Shipping Methods & Delivery Times:

  • 📦 GCC Region (UAE, Saudi Arabia, etc.): Usually 2–7 business days via local courier.

  • 🌍 International Orders: May take 10–20+ business days depending on destination and customs.

Shipping Costs:
Shipping charges are calculated at checkout. Orders over [your free-shipping threshold] qualify for free shipping.

Tracking:
Once your order ships, you’ll receive a tracking number via email/SMS.

Customs, Duties & Taxes:
International buyers are responsible for any customs fees, import taxes, or duties.

Shipping Delays:
Delivery times are estimates and may be affected by public holidays, customs clearance, or courier issues.

Damages & Issues:
If your item arrives damaged, incorrect, or defective, contact us within 48 hours with photos or video evidence. We’ll help process a replacement or refund according to our return policy.

If you want, I can tailor this policy to specific countries you sell to (like Pakistan, UAE, UK, or USA) with estimated delivery windows — just tell me which markets you’re targeting